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Account Management Training Programmes

We provide high-impact Account Management Training Programmes that drive results and sustained business growth.

With Account Management and Relationship Management, It’s important to not get caught in the trap of going through the motions – in life but also in business too. There are often untapped opportunities that could be beneficial for both company and client and, when addressed, could improve those business relationships.

At MPI, we tap into those opportunities to make sure they’re not being missed. MPI’s bespoke Account Management Training and Relationship Management Training Programmes are renowned for educating account managers on how to change the status quo and create win-win situations for both parties.

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Tesco
Emirates
zurich
Spar
CAE
royal mail
Logicom
ingram
hsbc
costain
cisco
cbq
barclays
brindisa
BRCGS
notts uni
B&Q

Who is it for?

Our bespoke account management and relationship management courses are suitable for anyone who has direct communication with customers. Regardless of your level of experience, it’s important to know how to make the most of your business relationships.

The closer your relationship with your clients, the more you understand their ever-changing needs and the stronger that relationship becomes.

Account Relationship Management training courses workshops

We can deliver your learning in person, virtually or via elearning.

Training

Bespoke Account Management training and Relationship Management Training programmes designed and built for your Account Managers.

Courses

Bespoke Account Management training and Relationship Management Training Courses designed and built for your Account Managers.

Workshops

Bespoke Account Management training and Relationship Management Training Workshops designed and built for your Account Managers.

The impact it will have

Ask yourself: Do each and every one of your clients use every one of your services? If the answer is “no” (which it probably is), there’s the opportunity to explore whether you could offer them more benefit than you currently do. More benefit for them means more profit for you. Not only that, but happy customers are more likely to shout about how great you are.

Our focus is on advancing relationships, to make them stronger and more prosperous. By improving your client relationships, you can achieve increased loyalty, longer customer lifetimes and more up-selling.

Jerry presenting

The key benefits of Account Management Training:

  • Develop great questioning skills
  • Improved time management
  • Understand the importance of active listening
  • The ability to handle objections
  • Better communication skills through understanding personality profiles
  • Knowing the difference between selling and account management
  • Build better relationships with your key accounts

Read hubspots blog on key account management.

The process to build your learning programme

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Explore

Consultation discussions focusing on MPI inside out approach

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Design

Storyboarding options and approaches

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Develop

Build solutions and materials

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Deliver

Bespoke facilitators appointed

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Embed

Multi–channel tool-sets and activities

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Evaluate

Dialling in and forward momentum

What our clients said

At MPI, we approach each project with the customer’s needs as the focus. That’s why we embrace collaboration – to give you exactly what you need to achieve your goals.

quote mark left Account Management Training

MPI Learning epitomises everything I would look for in a supplier from a true partnership perspective. They seek to understand the key business drivers, take a truly commercial approach and have the ability and credibility to build relationships with senior stakeholders across the business at pace. Jerry is a pleasure to work with.

Jayne Nuttal – Barclays

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If you would like to know more about our Account Management Training And Relationship Management Courses please get in touch.

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