Account and Relationship Management Training
What is Account and Relationship Management Training, and why does it matter to
With Account Relationship Management It’s important to not get caught in the trap of going through the motions – in life but also in business too. There are often untapped opportunities that could be beneficial for both company and client and, when addressed, could improve those business relationships.
At MPI, we tap into those opportunities to make sure they’re not being missed. MPI’s bespoke account and relationship management programmes are renowned for educating account managers on how to change the status quo and create win-win situations for both parties.
Who is it for?
Our bespoke account and relationship management courses are suitable for anyone who has direct communication with customers. Regardless of your level of experience, it’s important to know how to make the most of your business relationships.
The closer your relationship with your clients, the more you understand their ever-changing needs and the stronger that relationship becomes.
We can deliver your learning in person, virtually or via elearning.
Bespoke Account Relationship Management training programmes designed and built for your Account Managers.
Bespoke Account Relationship Management courses designed and built for your Account Managers.
Bespoke Account Relationship Management workshops designed and built for your Account Managers.
The impact it will have
Ask yourself: Do each and every one of your clients use every one of your services? If the answer is “no” (which it probably is), there’s the opportunity to explore whether you could offer them more benefit than you currently do. More benefit for them means more profit for you. Not only that, but happy customers are more likely to shout about how great you are.
Our focus is on advancing relationships, to make them stronger and more prosperous. By improving your client relationships, you can achieve increased loyalty, longer customer lifetimes and more up-selling.
The process to build your learning programme
Consultation discussions focusing on MPI inside out approach
Storyboarding options and approaches
Build solutions and materials
Bespoke facilitators appointed
Multi–channel tool-sets and activities
Dialling in and forward momentum
Our Consultants, Trainers & Designers are some of the best in the industry. Hand picked for each project, we ensure they are the right people to deliver, design and lead your people through their
Dr Angela Armstrong
Glenda Baily Ray
What our clients said
At MPI, we approach each project with the customer’s needs as the focus. That’s why we embrace collaboration – to give you exactly what you need to achieve your goals.
MPI Learning epitomises everything I would look for in a supplier from a true partnership perspective. They seek to understand the key business drivers, take a truly commercial approach and have the ability and credibility to build relationships with senior stakeholders across the business at pace. Jerry is a pleasure to work with.
Jayne Nuttal – Barclays
The results we have demonstrated. The problems we have solved. The transformations we have empowered.
If you would like to know more please get in touch