+44 01509 974112 info@mpilearning.com
Select Page

Customer Journey Mapping Services & Training

We provide best-in-class Customer Journey Mapping Services that enable businesses to fully understand their customer and their interactions with the business.

Adopting a customer-focused approach, understanding your customers’ journey and the experience it provides is critical in today’s extremely competitive market. Customer journey mapping involves plotting all the experiences and interactions your customers have with your business, from start to finish.

A customer journey map provides you with the true story of the relationship between you and your customer. How we engage with our customers starts at the first single point of contact: adverts they see, websites they browse or the shop or branch they visit. By analysing their journey and responses, you can uncover opportunities to maximise customer satisfaction.

Book a Consultation

Book your Free No-Commitment Consultation today.

Tesco
Emirates
zurich
Spar
CAE
royal mail
Logicom
ingram
hsbc
costain
cisco
cbq
barclays
brindisa
BRCGS
notts uni
B&Q

Who is it for?

Customer journey mapping is important for any business, regardless of your industry. You’ll learn to look at things from your customers’ point of view and develop ways of working that meet their expectations. Your customers’ experiences play a significant part in what drives their loyalty, and their loyalty affects your bottom line.

MPI works with you to identify what your customers experience, how they feel about it and how that affects loyalty and retention. Through  Customer Journey Mapping we’ll design a plan to address the gaps identified and make sure you’re delivering the best customer experience possible.

Customer, journey, mapping

We can deliver your learning in person, virtually or via elearning.

Training

Bespoke Customer Journey Mapping Training programmes designed and built for your business.

Courses

Bespoke Customer Journey Mapping Training  Courses designed and built for your business.

Workshops

Bespoke Customer Journey Mapping Workshops designed and built for your business.

The impact it will have

While a customer journey map creates better experiences for your customers, the purpose is to change your behaviour, not theirs. By finding out how and where your customers interact with your business, you can adapt your sales funnel to focus on the needs of your customers, at their particular stage in the buying cycle.

You can also ensure your sales and marketing efforts guide your customers down the journey you want them to take. A process that meets your customers’ needs directly is not only more efficient but saves money by focusing on the areas that are most effective.

Jerry presenting

The key benefits of customer journey mapping:

  • Understanding your client’s needs throughout the journey
  • Improve the experience your customers have while interacting with your business
  • Retain Customers through better service levels
  • Increase the probability of a sale going through
  • Identify any issues in your customer’s journey and create a solution

Read capterras blog on customer journey mapping.

The process to build your learning programme

explore icon2 Customer Journey Mapping

Explore

Consultation discussions focusing on MPI inside out approach

design icon2 Customer Journey Mapping

Design

Storyboarding options and approaches

develop icon2 Customer Journey Mapping

Develop

Build solutions and materials

deliver icon2 Customer Journey Mapping

Deliver

Bespoke facilitators appointed

embed icon Customer Journey Mapping

Embed

Multi–channel tool-sets and activities

evaluate icon2 Customer Journey Mapping

Evaluate

Dialling in and forward momentum

What our clients said

At MPI, we approach each project with the customer’s needs as the focus. That’s why we embrace collaboration – to give you exactly what you need to achieve your goals.

quote mark left Customer Journey Mapping

MPI Learning epitomises everything I would look for in a supplier from a true partnership perspective. They seek to understand the key business drivers, take a truly commercial approach and have the ability and credibility to build relationships with senior stakeholders across the business at pace. Jerry is a pleasure to work with.

Jayne Nuttal – Barclays

quote mark right Customer Journey Mapping

If you would like to know more about our Customer Journey Mapping  Services please get in touch.

=

Skip to content