Retail Sales Training
What is Retail Sales Training, and why does it matter to your business?
Your salespeople are the beating heart of your retail business, and if they are not performing optimally, your business will suffer. Your retail teams need to be able to identify new opportunities and be equipped with the skills to make the most of them.
From store managers to sales assistants, every member of the team has a part to play in seizing opportunities to engage customers. Understanding what your customers want and the buying power they hold is critical to this. MPI Learnings Retail Sales Training prepares your Retail Sales team with the ability to work together and recognise the right time and place to engage your customers, and by doing so, maximise every sales opportunity.
Who is it for?
Every member of your retail sales team, from store managers to stock assistants, needs to be able to identify every opportunity to sell, cross-sell and up-sell. Through this bespoke training, your team can learn how to tailor their engagements to each customer and their needs.
We know that the sales process is different for every business. We work with you to create a Retail Sales Training Programme and plan that’s based on what you want to achieve. We can also help you to highlight any gaps between your existing processes and your goals, and incorporate fixes into your bespoke training.
We can deliver your learning in person, virtually or via elearning.
Bespoke Retail Sales training programmes designed and built for your Sales Teams.
Bespoke Retail Sales Training Courses designed and built for your Sales Teams.
Bespoke Retail Sales Training workshops designed and built for your Sales Teams.
The impact it will have
Improving your in-store sales is rooted in creating an exceptional customer experience. MPI’s retail sales training will prepare your staff for success by equipping them with the tools needed to provide a great customer experience – which leads to improved sales and more repeat custom.
The Key benefits of Retail Sales Training:
- Understand your customers’ needs
- Use the appropriate selling methods for each need, based on customer profiles
- Understand the techniques to make customers feel supported – not sold to
- How to create stronger customer relationships and higher customer satisfaction
- Create opportunities to upsell or advise the customer of options that better fit their needs
Maximising the capabilities of your retail staff gives you a competitive advantage with more sales, improved customer satisfaction and a demonstrable bottom-line improvement.
The process to build your learning programme
Consultation discussions focusing on MPI inside out approach
Storyboarding options and approaches
Build solutions and materials
Bespoke facilitators appointed
Multi–channel tool-sets and activities
Dialling in and forward momentum
If you would like to know more about our Retail Sales Training programmes please get in touch.
Our Consultants, Trainers & Designers are some of the best in the industry. Hand picked for each project, we ensure they are the right people to deliver, design and lead your people through their
Dr Angela Armstrong
Emre Hasan Saylik
What our clients said
At MPI, we approach each project with the customer’s needs as the focus. That’s why we embrace collaboration – to give you exactly what you need to achieve your goals.
MPI Learning epitomises everything I would look for in a supplier from a true partnership perspective. They seek to understand the key business drivers, take a truly commercial approach and have the ability and credibility to build relationships with senior stakeholders across the business at pace. Jerry is a pleasure to work with.
Jayne Nuttal – Barclays
The results we have demonstrated. The problems we have solved. The transformations we have empowered.