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Retail Sales Training Programmes

We provide Retail Sales Training Programmes that drive exceptional results for businesses and their Retail Sales Teams.

Your salespeople are the beating heart of your retail business, and if they are not performing optimally, your business will suffer. Your retail teams need to be able to identify new opportunities and be equipped with the skills to make the most of them.

From store managers to sales assistants, every member of the team has a part to play in seizing opportunities to engage customers. Understanding what your customers want and the buying power they hold is critical to this. MPI Learnings Retail Sales Training prepares your Retail Sales team with the ability to work together and recognise the right time and place to engage your customers, and by doing so, maximise every sales opportunity.

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Tesco
Emirates
zurich
Spar
CAE
royal mail
Logicom
ingram
hsbc
costain
cisco
cbq
barclays
brindisa
BRCGS
notts uni
B&Q

Who is it for?

Every member of your retail sales team, from store managers to stock assistants, needs to be able to identify every opportunity to sell, cross-sell and up-sell. Through this bespoke training, your team can learn how to tailor their engagements to each customer and their needs.

We know that the sales process is different for every business. We work with you to create a Retail Sales Training Programme and plan that’s based on what you want to achieve. We can also help you to highlight any gaps between your existing processes and your goals, and incorporate fixes into your bespoke training.

Retail Sales Training

We can deliver your learning in person, virtually or via elearning.

Training

Bespoke Retail Sales training programmes designed and built for your Sales Teams.

Courses

Bespoke Retail Sales Training Courses designed and built for your Sales Teams.

Workshops

Bespoke Retail Sales Training workshops designed and built for your Sales Teams.

The impact it will have

Improving your in-store sales is rooted in creating an exceptional customer experience. MPI’s retail sales training will prepare your staff for success by equipping them with the tools needed to provide a great customer experience – which leads to improved sales and more repeat custom.

Jerry presenting

The Key benefits of Retail Sales Training:

  • Understand your customers’ needs
  • Use the appropriate selling methods for each need, based on customer profiles
  • Understand the techniques to make customers feel supported – not sold to
  • How to create stronger customer relationships and higher customer satisfaction
  • Create opportunities to upsell or advise the customer of options that better fit their needs

Maximising the capabilities of your retail staff gives you a competitive advantage with more sales, improved customer satisfaction and a demonstrable bottom-line improvement.

Read the frontline recruitment blog on the benefits of retail staff training.

The process to build your learning programme

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Explore

Consultation discussions focusing on MPI inside out approach

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Design

Storyboarding options and approaches

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Develop

Build solutions and materials

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Deliver

Bespoke facilitators appointed

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Embed

Multi–channel tool-sets and activities

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Evaluate

Dialling in and forward momentum

What our clients said

At MPI, we approach each project with the customer’s needs as the focus. That’s why we embrace collaboration – to give you exactly what you need to achieve your goals.

quote mark left Retail Sales Training

MPI Learning epitomises everything I would look for in a supplier from a true partnership perspective. They seek to understand the key business drivers, take a truly commercial approach and have the ability and credibility to build relationships with senior stakeholders across the business at pace. Jerry is a pleasure to work with.

Jayne Nuttal – Barclays

quote mark right Retail Sales Training

If you would like to know more about our Retail Sales Training programmes please get in touch.

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