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Handling Difficult Conversations

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This session is for anyone who is faced with a difficult situation at work which would benefit from having a positive and mutually beneficial resolution.

Description

This session is for anyone who is faced with a difficult situation at work which would benefit from having a positive and mutually beneficial resolution.

We will look at what constitutes a Difficult Conversation; the negative feelings that these types of situations generate which can lead to avoidance; and the benefits to both parties of talking and seeking a positive outcome.

We will move on to explore the conversation itself in terms of preparation; the process including the opening which is the part which people often find the hardest.

>We will finish the session off by giving the participants the opportunity to experience the opening through a rolling role play using a case study. 

 

Available as private Face to Face and virtual sessions (max 12 delegates) - £1,745 Plus VAT

 

Modules/Lessons

By the end of the session Participants will be able to:

  • Define what a Difficult Conversation is.
  • Describe the benefits of having these conversations and why we often avoid them.
  • Explain what they can do to prepare for a Difficult Conversation.
  • List the different stages in the Difficult Conversation process.
  • Demonstrate their ability to open a Difficult Conversation in a role play situation.

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