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Effective Listening

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This one-day or Two Session workshop will focus on a key but often ignored communication skill: Focused Listening.

Description

If you consider the four basic communication skills – listening, speaking, reading, and writing, it is interesting to note that listening is the first learned, the most used and the least taught whereas writing is the last learned, least used and the most taught.

With that in mind, reflect on your years in education--from primary school through college.  Was there ever a dedicated course offered to you in listening?”

By “focused listening” we are referring to moving away from our hectic, “get it done NOW” lives and moving towards more meaningful interactions with other human beings – something of a haven from our fast-paced world. More importantly, the skills taught will help create deeper, more rewarding relationships with your staff, colleagues, customers, clients and other stakeholders.

Focused listening is a way of listening that involves a clear intention and ability to concentrate on the speaker’s words in order to discern what is being communicated on multiple levels. By focused listening you will hear what is, and is not being said and can pick up on subtleties that are often missed with more superficial, hurried listening. By taking the time to truly listen to what the speaker has to say, the other person is likely to feel respected and heard. Real and focused listening leads to greater trust on the part of listener and the potential for a stronger overall relationship.

Modules/Lessons

 Learning objectives:

  • Understand the listening process in the context of facilitating effective interactions with others. This includes:

- Identifying your barriers to listening
- Practicing skills and attitudes which facilitate effective listening

  • Increase awareness of how state-of-mind impacts the quality of listening
  • Master discovery skills in order to identify and confirm what is going on in the other person’s world. This includes identifying:

- core issues
- needs
- concerns

  • Understand how to discern the deeper meaning behind the other person’s communication. This includes listening beyond the words for both spoken and unspoken messages.
  • Enhance your ability to summarize the conversation and confirm next steps

PROGRAM OUTLINE

  1. Why listening is so important
  2. Best and worst listeners exercise
  3. Levels of listening
  4. The concept of ‘deep listening’
  5. Principles of communication
  6. Five types of listening
  7. Giving and getting feedback
  8. Asking questions
  9. Too much noise level and overcoming it
  10. Listening to learn
  11. Listening to decide
  12. Listening to connect

The course is highly interactive with useful exercises, group discussion and role play.