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Decision Making for Managers


In today's dynamic business environment, Managers need to evaluate different courses of action and make decisive decisions.


“Stay committed to your decisions, but stay flexible in your approach.” (Tom Robbins) In today's dynamic business environment, Managers need to evaluate different courses of action, make decisions, defend or adapt decisions and communicate conclusions to stakeholders in order to deliver outstanding performance.



  • Explain how to effectively apply a number of Decision Making models
  • Describe how to establish root cause for a problem
  • List the reasons for reviewing, and learning from decisions made


  • The three types of decision
  • Are all Problems Worth Solving?
  • We Just Don’t Know What to do…
  • Establishing Root Cause
  • Using a Different Perspective
  • Learning from Failure and Success
  • Reviewing the Decision
  • The Five Characteristics of a Good Decision Maker


Introduction to decision making

  • The three choices we always have
  • How many squares – the challenges of ‘assumed constraints’

Are all problems worth solving?

  • The risk of making the decision against the risk of not making one
  • The Pareto Principle
  • Force Field Analysis

We just don’t know what to…

  • How to use a paper clip
  • Brainstorming
  • Affinity Diagrams

Establishing Root Cause

  • ‘I thought I had solved that…’
  • The Five Whys
  • Ishikawa / Fishbone

Using a different perspective

  • De Bono’s Thinking Hats

We won’t get it right every time!

  • Learning from failure, and success!
  • Reviewing the decision – it doesn’t finish at implementation
  • The five characteristics of a good decision maker

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