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Introduction to Performance Management

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Every employee needs to have their performance managed and it is equally important to ‘catch people doing something right

Description

Performance Management is often confused with Managing Performance, and can be seen as something which only happens when an employee is underperforming. In reality the effective manager understands that every employee needs to have their performance managed and it is equally important to ‘catch people doing something right’!

Modules/Lessons

Outcomes:

  • Describe what Performance Management is, and also what it is not
  • Demonstrate how to bridge the gap between perception and reality
  • Outline the impacts of the activity trap
  • List the differences between Performance Appraisal and Performance Management

Content:

  • What is Performance Management?
  • Koi Carp – The Role of the Manager
  • Perception v’s Reality – establishing agreed performance criteria
  • Applying the 80/20 rule to your team
  • What causes underperformance
  • Management by Objectives/Setting SMARTER Goals
  • Avoid the Activity Trap
  • Performance Appraisal v’s Performance Management

Modules:

What is performance management?

  • What is Performance Management? – and what it isn’t!
  • Koi Carp – Understanding the Role of the Manager
  • Perception v’s Reality – establishing agreed performance criteria

The 80/20 rule

  • Understanding your team and ‘where’ the sit
  • Is Pareto right in this instance?
  • What causes underperformance?

Goal Setting

  • Peter Drucker’s Management by Objectives concept
  • SMARTER Objectives
  • Why objectives matter. The importance of both formal and informal review
  • Avoid the ‘activity trap’

Performance Appraisal v’s Performance Management

  • Are they the same thing? If not, what is the difference?
  • Understanding the role of the performance appraisal, and how to conduct a meaningful appraisal for your employees.

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