Privacy Policy
Privacy policy
Your privacy is important to us and we are committed to keeping your information secure and managing it in accordance with our legal responsibilities under applicable data protection laws.
This privacy policy sets out how we use and protect any information that you give us when you use this website. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from May 2018.
What Information We Collect
We process personal information which you give us as a customer or as a visitor to our website:
- To provide you and/or your employees with learning and consultancy services
- Whilst servicing your request through our website, in writing or over the phone
- If you request information or assistance from us
What personal information we process
We may collect the following information:
- Name and job title
- Contact information including email address and telephone number
- Demographic information such as postcode, preferences and interests
- Any personal information you willingly provide us during our training and coaching sessions
- Other information relevant to customer surveys and/or offers
Special Categories of Personal Data
We will process your information where we have a legitimate interest to do so, where you provide your consent or where we are permitted by law. In particular we will process your personal information to:
- Assess your needs and provide you with suitable products and services in order to fulfil our contract with you
- To manage and develop our relationship with you which is based on our legitimate interest
- To inform you of products and services which you have requested which is based on our legitimate interest to service your requests
- To confirm, update and improve our customer records in order to comply with legal obligations arising from data protection legislation
- For training purposes and to improve our service to you which is based on our legitimate interests to improve our services and develop our employees
- If we are we are obliged to disclose information by reason of any law, regulation or court order in order to meet our legal obligations.
- For any other purpose to which you agree with your consent
How we retain your personal information
We will retain your personal information in accordance with applicable laws. We will take reasonable steps to destroy or anonymise personal information we no longer need for the purposes we have set our above.
- We will retain your photographs for 5 (five) years which we may display on our blogs and social media posts
- We will retain your other personal information for 6 (six) years from when we end our relationship with you
How we share your information
Where necessary or required we may need to share your personal information with our:
- Training consultants
- Associates
- IT Services and IT infrastructure providers
- These parties may be located in the UK, other countries in the European Economic
- Area (EEA) or elsewhere in the world. Whenever we or service providers transfer
- your personal information outside of the EEA, we or they will impose the standard
- contractual obligations on the recipients of that information to protect your
- personal information to the standard required in the EEA.
Information Security
We invest appropriate resources to protect your personal information, from loss, misuse, unauthorised access, modification or disclosure. However, no internet-based site can be 100% secure and we cannot be held responsible for unauthorised or unintended access that is beyond our control.
Updates
We will keep this Privacy Statement under review and make updates from time to time. Any minor changes to this Privacy Statement will be posted on this page and we will communicate any major changes to you.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Your Rights
You have the right to request copies of your personal information within our custody and control and details of how we use that information. If you think any of the personal information we hold about you is inaccurate, you may also request it is corrected or erased. You also have a right, in certain circumstances, to object to our processing of your personal information, to require us to stop processing your personal information and/or to withdraw your agreement to processing based on ‘consent’, but this does not apply where we have other legal justifications to continue processing your data or an overriding legitimate interest.
In relation to all of these rights, please write to us at the address below.
Complaints Process
If you have a complaint about how we have handled your personal information you may contact us using the details below and we will investigate your complaint. You also have the right to complain to the Information Commissioner’s Office (www.ico.org.uk), which regulates the processing of personal data.